Estonian Delegation

During the last week of October and beginning of November, CareMalta Group welcomed to its facilities, a group of 15 people as part of a delegation from Estonia, some of whom form part of Südamekodud, one of the leading providers of elderly care services in Estonia. The company currently holds a 10% share of the market in Estonia and offers care services to 600 clients.

This study visit, which was part of an Erasmus+ project, enabled Südamekodud, a new and fast-developing company, to visit elderly care homes in European countries, and CareMalta Group was one of them, thus enabling them to learn about their elderly care system, share experiences with colleagues, and learn from best practices.

Noel Borg, CareMalta Group Chief Operating Officer, COO, together with members of CareMalta’s senior management team, briefed the delegation about CareMalta’s elderly care business model, how to build a sustainable model, the concept of service range, new service development and the ecosystem of Malta’s elderly care system – partners, stakeholders, families, society at large.

“ Malta has been evolving and improving its long-term care sector for the elderly for the past 20 years whilst Estonia is currently building its vision for the sector. For CareMalta Group it was truly an honour to welcome the Estonian delegation and to show them how the business model we apply is based on the values we believe in as a company; Quality, Safety, Integrity, Development, and Dignity”, said Noel Borg.

During the five days that they spent in Malta, visiting four different elderly care facilities, including those of CareMalta Group, amongst the number of objectives, the Estonian delegation met the following; learning about elderly care service quality and service quality measurements and quality systems in use, standard operating procedures, technology used in daily activities, how patient health is assessed, daily care activities for different patients and the work of a care worker and care plans.

Another area that was explored during the five day visit, during one of the presentations, was how to build a good working place for employees, and how to maintain their wellbeing and their motivation.