Thirty years after revolutionising the care industry, CareMalta is set to raise the bar once again with an ambitious digitalisation project that will do away with all the traditional “pen and paper” processes that currently characterise the health sector in Malta.
“This is a very ambitious plan,” explains Carlo Aquilina, who was appointed Vassallo Group’s first Chief Corporate Service Officer in 2022 while retaining his CIO role.
“It is a massive project as it will lead to the full digital transformation of CareMalta operations. The project is still in its infancy but once implemented it will be revolutionary for CareMalta, for the Group and for Malta. I think it will shake up some institutions in Malta too. CareMalta will be at the forefront.”
And this digital transformation will not only positively affect employees and Group operations. It will also improve residents’ lives as our nanna and nannu have all become more tech savvy. “Today’s CareMalta residents all demand WiFi for their video calls and Netflix so we will be able to give them a better service.”
Despite “extremely aggressive” timelines, Carlo and his small team are taking things “slowly, on purpose” as the digitalisation will extend to the rest of the Group. “The main aim is to migrate business support functions and change them to business value. Everyone is Corporate Services. Everyone should feel part of this.”
Staff will be trained in using these new processes, which will certainly “make their life easier”. “I am sure it will be a positive experience for everyone.”
And beyond this ambitious plan, Carlo is already looking ahead to future projects, introducing the concept of risk management and AI dash-boarding for the C-Suite.